Effective date: August 12, 2026
Digital Code Technology aims to provide clear information about services and charges before a customer makes a purchase. This Refund & Cancellation Policy explains the general process for requesting cancellation or a refund.
Customers may contact us as soon as possible if they wish to cancel a service. Cancellation eligibility may depend on whether the requested service has already started, been completed, or involved work or costs that cannot reasonably be reversed.
Refund requests should be submitted through our contact information as soon as possible and should include the customer's name, transaction details, and reason for the request. Each request will be reviewed based on the service purchased, the stage of service delivery, and any applicable terms communicated before purchase.
Where technical support, troubleshooting, installation, configuration, consultation, or another service has already been performed, the amount eligible for refund may be affected by the work already completed and any applicable non-recoverable costs.
Purchases of third-party antivirus software, licenses, subscriptions, or other digital products may be subject to the applicable publisher's own refund and cancellation rules. Where a third-party publisher controls the license or transaction, its applicable policy may determine whether that portion of a purchase is refundable.
If you believe you were charged more than once or charged an incorrect amount, please contact us promptly with the relevant transaction details so that the issue can be reviewed.
For a cancellation or refund request, please contact Digital Code Technology using the contact information provided on this website. We will review the request and communicate the applicable next steps.
We may update this policy when our services or business practices change. The current version published on this page will include the applicable effective date.